Contact Us
Get in Touch with Luxchaira
We're here to help! Whether you have a question about our products, need assistance with an order, or want to learn more about our premium chair collection, the Luxchaira team is ready to assist you. We value every customer and strive to provide prompt, helpful responses to all inquiries.
Contact Information
For general inquiries, product questions, order support, shipping updates, or returns assistance, please email us at:
content@luxchaira.shop
Phone
Prefer to speak with us directly? Give us a call at:
(305) 276-1849
Mailing Address
Luxchaira
858 Olive Ave
Coronado, CA 92118
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
- Saturday – Sunday: Closed
Please note that while we do our best to respond to all inquiries promptly, messages received outside of business hours or on weekends will be addressed on the next business day.
Response Time
We aim to respond to all email inquiries within one business day during our regular business hours. During peak periods or holidays, response times may be slightly longer, but we will get back to you as quickly as possible. For urgent matters related to existing orders, please include your order number in your message to help us assist you more efficiently.
Order Inquiries
If you have questions about placing an order, payment methods, product availability, or any other pre-purchase concerns, please don't hesitate to reach out. Our team is happy to provide detailed product information, help you choose the right chair for your needs, and guide you through the ordering process.
For questions about an existing order, please have your order number ready when you contact us. This will help us locate your order quickly and provide you with accurate, up-to-date information about your purchase.
Shipping Inquiries
All orders ship with free delivery within the United States, and standard delivery time is 3-5 business days from the date your order is processed and shipped. If you have questions about your shipment status, estimated delivery date, or shipping address changes, please contact us with your order number.
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery in real time. If you experience any delays or have concerns about your shipment, our team is here to help investigate and resolve the issue.
Returns & Exchanges
Luxchaira offers a 30-day return policy from the date of delivery. If you need to initiate a return, have questions about our return process, need a return authorization, or want to inquire about an exchange, please contact our customer service team. We'll walk you through the steps and provide all the information you need to complete your return smoothly.
For detailed information about eligibility, condition requirements, and the complete return process, please visit our Returns & Refunds page. Our goal is to make returns and exchanges as straightforward as possible while ensuring you're completely satisfied with your Luxchaira experience.
Product Support
Have questions about chair assembly, care instructions, warranty coverage, or product features? We're here to provide the support you need. Contact us with any product-related questions, and our knowledgeable team will provide clear, helpful guidance to ensure you get the most out of your Luxchaira chair.
We're Here for You
At Luxchaira, customer satisfaction is our top priority. No question is too small, and no concern is too complex. We're committed to providing exceptional service at every stage of your shopping experience—from browsing and selection through delivery and beyond. Reach out today, and let us show you the Luxchaira difference.